Terms of Service

Terms Of Service

Design Process
I provide a full portfolio of projects for you to review before ordering my services, to ensure that you are comfortable with my design style. The design process for your website begins with a short questionnaire, which will help me get an idea of your style and preference for the design. Once I receive your full payment and the completed questionnaire, I’ll begin working on your project on my development server. Once the initial design is sent, you’re allowed to make unlimited revisions on the design while the website is still on my development server. Once you’re satisfied with the design and overall website, I’ll transfer the website to your hosting account to make it live.

Time Frame
The average build time for a general website is 1-3 weeks, however, the actual build time may vary based on factors such as complexity, communication, additional requests, and unforeseen circumstances. Your project will be started on the first business day (Monday-Friday excluding national holidays) after your full payment has been received for the total project cost. I’ll send you an initial design within one week. If for any reason, I am unable to send you an initial design within one week, I will contact you with a status update. If your project needs rushed, you must contact me before ordering to see if I can accommodate your timeline. Rushed projects will be subject to an additional cost based on your timeline and requirements.

I offer email communication only. I usually answer all emails within 24 hours, but please allow up to 48 hours before sending a follow up. Offering only email communication allows me to work more efficiently and keep track of our conversation history so that I can better serve you. When working on a project together, it’s your responsibility to make timely responses as well. If after one month of no communication, your project will be archived. If you would like to resume your project, there will be a fee of $250 that must be paid prior to resuming work on your project.

Custom Design & Quotes
I offer a full range of website and graphic design services. In order to receive a custom service that is not already offered on my website, you will need to request a custom price quote. Custom price quotes are valid for a period of 30 days.

Hosting & Domains
I do not offer website hosting or domain name registration services. You will be responsible for securing your own website hosting and domain name(s) for your website at your own expense. I do however, offer recommendations and coupon codes for website hosting and domain name registration services.

Payment and Refunds
I accept all payments, including Visa, MasterCard, Discover, and American Express through PayPal. You do not need a PayPal account to place an order or pay for an invoice. All payments are due prior to beginning your project. If you have a custom project totaling $2000 or more, I will accept a 50% deposit to begin your project and the remaining 50% will be due before you take possession of the work. Once an order or deposit is placed, the payment is non-refundable.

Hours Of Operation
I work Monday through Friday from 9AM to 5PM EST excluding national holidays.

All website projects will be tested and compatible with the latest versions of Mozilla FireFox, Google Chrome, Internet Explorer, and Safari at the time of your project completion. I do not guarantee compatibility on any browser not previously listed, older versions of those previously listed, or that your website will be continuously compatible. You can hire me at a rate of $85/hour to fix browser related issues after your project is completed, should any issues arise.

SEO Services
I do not offer guaranteed results on any of my SEO services nor do I guarantee that your website will not be penalized by search engines. The algorithm that search engines use to determine search results is always changing. What is the correct way today, may be the wrong way tomorrow. It’s because of this reason that you must assume all risks when ordering my SEO services.

You will own the graphics and other visual elements that are created for your project. If any stock photography is used in your project, you’ll be granted with a single license to use that stock photography in accordance to it’s original license agreement. I reserve the right to display and/or link to any projects that I am commissioned to build on blog posts, social media websites, print media, and various websites throughout the internet.

Link Removal
I require a link to be displayed at the bottom of your website that links back to Shawna Leigh Designs for as long as you are using any of my work. If you would like this link removed, there will be a fee of $50. Removing this link without paying the removal fee is a violation of these terms.

By ordering any type of service from Shawna Leigh Designs, you acknowledge that you fully understand and agree to the terms listed above.